Returns and complaints

Product exchange

We do not offer product exchanges. You can return the item and place a new order for a different product.

Return of purchased product

Customers outside Poland are responsible for the cost of returns and complaints.

1 Check the deadline

You have 30 days to return the goods from the moment of receiving the shipment.

2  Check the condition of the product

The product must not be used. Make sure that all tags and accessories are attached.
Return the product in the original packaging, well protected against damage and moisture.
The packaging in the form of a box is part of the product and cannot be treated as a return box.

3  Register your return

Register your return according to your chosen shipping method.

4  Send the parcel

Send the parcel using a shipping method of your choice to the return address.

For any additional returns, the customer bears the shipping costs.

Please remember to include the return form that was provided with your order.

If you do not have it, you can download it from our website [Download PDF].

5  Wait for the refund

After receiving the goods and accepting the return, the money will be transferred to your account within 14 days.

Returning goods (Poland and international)

For returns sent from outside Poland, the customer covers the shipping costs.

Return address:

MAJUMA Justyna Grodzińska

ul. Czartoryskiego 10

95-030 Stara Gadka

Poland

Product complaint

Customers outside Poland are responsible for the cost of complaints.

1 Notify us of the defect as soon as possible

Download and fill out the complaint form [Download PDF]. Attach product photos.

2 Send the form

Use the contact form on our website [Go to the form]
or send it via email to reklamacje@doctornap.com

Remember to provide the order number.

3 Wait for a response

The complaint will be considered within 14 days from the notification.
You will receive information regarding the resolution of the complaint.